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Defining UX Strategy

Learn how to build a winning strategy that aligns design with business.
6 Weeks Part-Time Online

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    A strategy course for UX designers

    simple venn diagram

    Align design with business.

    Design a strategy from scratch that aligns business goals with user goals.

    founder, ceo, ux designer, and product designer have live cursors

    Activate decision-makers.

    Bring stakeholders into the strategy process so your strategy is collaborative, not gathering dust in Google Drive.

    business alignment

    Make more impact.

    Guide the team’s resources, processes, and decision-making, without becoming a manager.

    Who is this course for?

    This course is for experienced designers who want to design tangible strategies.

    UX & Product Designers

    Get expert guidance designing your first UX strategy and learn strategy skills with a class full of UX experts.

    Design Leads

    Learn how to scale your impact as a lead or a manager by designing a strategy that will earn UX a seat at the strategy table.

    UX Consultants

    Turn your UX expertise into a billable package for your agency and help clients improve their UX maturity.

    Titles this course can unlock:

    UX Strategist ✦

    Product Strategist ✦

    UX Lead ✦

    UX Consultant ✦

    Strategic Designer ✦

    Design Strategist ✦

    UX Strategist ✦ Product Strategist ✦ UX Lead ✦ UX Consultant ✦ Strategic Designer ✦ Design Strategist ✦

    Course Content Overview

    • Map the decision-makers in your organization with stakeholder mapping and identify the unique challenges at your company to uncover the systems and stakeholders at play in your organization.

    • Understand your company’s business strategy to be confident when interviewing strategy stakeholders. Begin internal research and align your design strategy with the overall company strategy first.

    • Discover who else is solving your users’ problems and turn your customer research skills into company & competitor research skills to fill your strategy with insights from the business, users, and the market.

    • Get the strategic plays and workshop activities to facilitate stakeholders and build a coalition of user-centered advocates in your org.

    • Design governing principles and coherent actions that can make a system-wide impact and visualize the change you want to see.

    • De-risk your strategy with assumption tests to ensure you can overcome future challenges with an adaptable UX strategy.

    UX Strategy Course Details

    Course Brochure

    Get the class breakdown, learning outcomes, and full schedule in this PDF.

    Learn UX Strategy in multiple ways.

    Watch the weekly videos.

    Learn the theory and frameworks behind UX strategy in bite-sized videos to prepare you for the workshop.

    Workshop and practice.

    Learn in LIVE online workshops where you work through strategy activities in weekly, two-hour group sessions.

    Get personal feedback.

    Improve your strategy with an expert so you walk away with a vetted UX strategy for your team.

    Read the strategy guide.

    We summarize the course learnings in 20 articles so you can review and keep learning after the course.

    Course Schedule

    3-5 hours a week・6 weeks・24 hours total

    Learn LIVE from multiple timezones:

    10:00 am San Francisco Time・1:00 pm New York Time・18:00 London Time・19:00 Berlin Time・5:00 Sydney Time・

    10:00 am San Francisco Time・1:00 pm New York Time・18:00 London Time・19:00 Berlin Time・5:00 Sydney Time・

    Can’t make the LIVE workshop? No problem. Workshop recordings are available within 24 hours of every workshop.

    ux collection's maureen herben testimonial for UX strategy

    “I took the UX Strategy course from The Fountain Institute in a time period where I had to tackle my first strategic project at work. The things I've learned during the course could immediately be applied in my actual work, which made it easier for me to grasp the theory and also made my job much easier.

    What I particularly was impressed by was the facilitation skills from both Hannah and Jeff. They managed to keep the live classes engaging and fun - even after a long day at work. I liked how practical this course was and that the theory was provided on a separate learning platform, so I could just read that whenever I had time and wanted to learn more. The templates we used were provided in Miro, which was also great because that way I could use them for work as well.”

    Maureen Herben
    Senior Product Designer at Zalando
    View Instagram (ux.collection)

    Read More Testimonials →

    Pricing

    New course dates coming soon.

    0 seats left at this price

        Essential Seat €1295    

    approximately $1,415 or £1,105, excl. VAT

    • 8 LIVE, online workshops

    • 3 hours of video content + workshop recordings

    • 6 weekly assignments w/ feedback

    • 20 text-based strategy guides

    • Lifetime access to materials

    • 6 Miro boards packed w/ strategy templates

    • Cohort Slack channel w/ instructor

    • Discounts on future courses 20% OFF

    • Priority feedback & support

    • 3 x 60-min. coaching calls

    Sold out!

    0 seats left at this price

           Pro Seat €1495       

    approximately $1,635 or £1285, excl. VAT

    • 8 LIVE, online workshops

    • 3 hours of video content + workshop recordings

    • 6 weekly assignments w/ feedback

    • 20 text-based strategy guides

    • Lifetime access to materials

    • 6 Miro boards packed w/ strategy templates

    • Cohort Slack channel w/ instructor

    • Discounts on future courses 20% OFF

    • Priority feedback & support

    • 3 x 60-min. coaching calls €600 value

    Sold out!

    Join the waiting list to be notified about the next course.

      Get reimbursed for this course

      Most of our students get reimbursed by their companies after paying for a Fountain Institute course.

      Here is the process:

      1. Ask your manager for approval of the course

      2. Pay for the course after enrollment opens

      3. Request your invoice from the Fountain Institute

      4. Submit the invoice & get reimbursed in a future paycheck

      Learn how to ask your manager for approval →

      UX Strategy Certification by the Fountain Institute

      Earn your certificate in UX Strategy.

      After completing all three assignments, you will receive a numbered course certificate with completed modules. But your certificate of completion is only the beginning. Start practicing your new skills with learning opportunities after the course.

      Additional Learning Opportunities

      • Slack community

      • Alumni events

      • Monthly design talks

      ux aneta's testimonial for UX strategy

      “I took part in the ‘UX Strategy’ course which was truly a great investment of my time and money. The knowledge I gained was tremendous while at the same time it wasn’t overwhelming. The live workshops weren’t tiresome and I managed to stay energized thanks to Hannah’s great facilitation skills. Additionally, I had the opportunity to work on real context from my environment and I got a relevant feedback. Overall, I think the course was fantastic! Hannah and Jeff smashed the way how they led the cohort. I can strongly recommend the all courses from the Fountain Institute 😊

      Aneta Kmiecik
      UX Designer at EcoOnline Global
      View Instagram (ux.aneta)

      Read More Testimonials →

      Hi, I’m Jeff! I’ve led UX and product teams in tech for over twelve years. Since 2016, I’ve been crafting learning experiences for designers, and I’ve helped 50+ senior designers through the process of designing strategy in this elite course.

      If designing screens for the rest of your life feels like a waste of your potential, you are in the right place. This course goes way beyond the tactical, pixel-pushing stuff and focuses exclusively on the strategic side of UX. You will use the skills of research, facilitation, and creativity to find that elusive overlap between user needs and business wants.

      This course has zero fluff. Every minute of the learning experience is designed to help you create a winning UX strategy for your company or client. You’ll learn in multiple ways and stretch your UX skills like never before!

      I’ll share resources, methods, and processes on strategy that you won’t find anywhere else and help you avoid all the rookie mistakes as you dive into your first strategy.

      Are you ready to make UX strategic?

      View Jeff’s Website or View Jeff’s LinkedIn

      Meet the Course Designer & Lead Instructor

      Jeff Humble

      Guest strategists in Defining UX Strategy

      Cristina Colosi service designer

      Cristina Colosi

      Service Designer at Rainforest Alliance

      Cristina is a designer of services, systems, and strategies. She works in sustainability and has a master’s in service design. Cristina will be assisting in workshops and sharing her expertise.

      View Cristina’s Linkedin

      Adam Zeiner strategic designer

      Adam Zeiner

      Lead Strategic Designer at Expedia

      Adam is a systems thinker, futures-literate, persistently curious, and action-oriented. Adam will give a Q&A on aligning with business stakeholders and company strategy.

      View Adam’s Linkedin

      Adam Cochrane

      Senior Strategic Designer at Lufthansa Innovation Hub

      Adam is the director of the Service Design Global Conference and an expert strategist. Adam will give a Q&A on facilitating workshops at the strategic level.

      View Adam’s Linkedin

      “Creating a strategy is a highly individual and complex process, but Hannah and Jeff set us up with the knowledge and the tools to tackle such a big task. Understanding strategy is a crucial part of establishing a UX-mature mindset. I don't know of any company that would not find the skills taught in this course valuable.”

      Jonas Safranek
      UX Designer at DocuWare
      View Linkedin

      Read More Testimonials →

      Preview the course content

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        Frequently asked questions

        • After this course, you will know how to design any of these strategies! We use a strategic design process that will work well for UX, design, experience, and product strategies. However, you should be aware that product and business strategies are extremely high-stakes projects and often require delicate stakeholder management. Also, product strategy is seen as the domain of product management in most companies and business strategy is the domain of the CEO. Consider purchasing a Pro Seat to get one-on-one calls with Jeff during the course. That way, you will get extra coaching to ensure your course project is a winning strategy. Learn more about the process in this webinar.

        • If you’ve never worked in UX, this course is not for you. This course is meant to set you up for design positions where you have the agency to create a strategy. We design our courses for mid-career UX and Product Designers. We assume you know the basic UX/UI skills taught at universities and bootcamps. Learn more about the skills and processes involved in this FREE masterclass on UX Strategy.

        • Our classes are just like an in-person design workshop. We will have group discussions, Miro activities, 1-on-1 feedback, great tunes, interactive media, energizers, and lots of laughs. We think that our live classes are better than most in-person design courses. We use real-time tools like Zoom, Miro, Slack, and Notion to make things as interactive as possible. We usually run a preview workshop for free before the course so sign up to our weekly newsletter if you want to try out a live class.

        • Strategies should never be created alone. Since your team won’t be in the course, we will create a “proto-strategy” for this course. That way, you will have an iteration under your belt and feel confident to guide your team through the process after the course.

        • We highly recommend attending all classes since 75% of the work happens in class. You’re an adult, so your attendance and assignments are entirely up to you. Students who miss classes tend to disengage from the community and slowly disappear. We don’t want that to happen, so we ask you to attend the classes. We’ll take care of the rest!

        • First of all, we prioritize interaction over lectures. We used a variety of activities, breakout rooms, games, and tools like Miro, Butter, and some green screen magic to keep you as engaged as possible. We don’t use Zoom for class so that you can try something new. We switch up the pace every 10 minutes, so you never get bored. Zoom calls are exhausting, but our courses are not. We ask that you show up and engage in the class, and we promise you’ll have no problems paying attention. Many of our students comment that two hours of class feels like twenty minutes due to the variety of learning formats.

        • We can accommodate group seats for companies. Reach out to jeff@thefountaininstitute.com for more details. We’ll be offering new course packages soon, so stay tuned!

        • We recommend that you have a fast internet connection and a computer that can handle Butter and Miro simultaneously for all classes. If you have an external monitor, it might help as well. There isn’t any pre-work. Just show up to class, and we’ll handle the rest. If you want to preview the class approach, check out the free preview here to get a taste of the course content.

        • We record the workshops and will upload those recordings to your course dashboard within 24 hours of the class. You will retain access to those videos and other reference material after the course. That way, you can relax and enjoy interacting with the class instead of worrying about taking notes.

        • Yes, you can pay via bank transfer. Fill out this form here and receive an email with payment details for a bank transfer.

        • Absolutely! You will get a credit card receipt from Stripe or Disco, our payment platforms, immediately after payment. If you require a full invoice, fill out this form to receive a complete invoice.